Terms of Use

Last Updated: 12 December 2025
Effective Date: 12 December 2025

These Terms of Use (“Terms”, “Agreement”) constitute a legally binding agreement between you (“User”, “Customer”, “Tasker”, “Service Provider”) and MYJOBLER SOLUTIONS (“JobLer”, “the Company”, “we”, “our”), a Malaysian-registered company.

By accessing or using the JobLer mobile application, software, website, and related services (“Platform”), you agree to be legally bound by these Terms. If you do not agree, discontinue use immediately.

1. DEFINITIONS

“Tasker” – An independent contractor providing services via the Platform.
“User” – A customer booking a service through the Platform.
“Services” – Any task, job, or service offered by Taskers.
“Misconduct / Misbehaviour” – Any unlawful, dangerous, fraudulent, abusive, unethical, harassing, or harmful behavior, as detailed in Clause 16.

2. LEGAL STATUS OF JOBLER

2.1 JobLer is a technology platform, not an employer, contractor, agent, or service provider.
2.2 Taskers are not employees of JobLer; they are independent contractors.
2.3 JobLer is not a party to any contract between Users and Taskers.
2.4 JobLer is not responsible for:

  • Safety or conduct of Taskers or Users

  • Quality, legality, or outcome of services

  • Property damage, personal injury, financial loss, or criminal acts

3. ELIGIBILITY

You must:

  • Be 18 years or older

  • Be legally competent under Malaysian law

  • Have full civil capacity to enter into agreements

Fake accounts or impersonation is strictly prohibited.

4. ACCOUNT SECURITY

You must:

  • Maintain confidentiality of your login details

  • Be fully responsible for activities under your account

  • Notify JobLer immediately in case of breach

JobLer may suspend or terminate accounts suspected of fraud, misuse, or illegal activity.

5. BOOKINGS, PAYMENTS & FEES

5.1 All bookings must be made within the Platform.
5.2 JobLer may charge platform fees, service fees, cancellation fees, or penalties.
5.3 Payments are held in escrow and released only after:

  • Completion confirmation by User, or

  • JobLer decides based on evidence

5.4 JobLer reserves the right to:

  • Reverse payments

  • Hold funds for investigation

  • Deduct penalties or damages

6. CANCELLATION AND REFUNDS

Refunds are not guaranteed and evaluated solely at JobLer’s discretion.

  • Once a Tasker arrives at the location, no full refund applies.

  • Taskers who cancel repeatedly may face penalties, suspension, or legal action.

7. TASKER OBLIGATIONS (STRICT)

Taskers must:

  • Perform services with skill, care, and professionalism

  • Comply with all Malaysian laws (including Occupational Safety standards and relevant regulations)

  • Maintain tools, equipment, insurance (optional), and conduct themselves responsibly

  • Not engage in fraud, theft, harassment, or unsafe behavior

Failure may result in:

  • Account suspension

  • Non-payment

  • Police reports

  • Legal action

8. USER OBLIGATIONS

Users must:

  • Provide accurate job information

  • Ensure safe access to property

  • Not mislead, harass, threaten, or endanger Taskers

  • Not request illegal, dangerous, or inappropriate tasks

9. PROHIBITED CONDUCT (STRICT & ENFORCEABLE)

The following is strictly prohibited by both Users and Taskers:

9.1 Criminal Misconduct

Including but not limited to:

  • Theft, burglary, or attempted theft

  • Assault, harassment, intimidation, threats, verbal abuse

  • Sexual harassment or inappropriate conduct

  • Damage to property, vandalism

  • Fraud, identity fraud, impersonation

  • Attempting to defraud the escrow system

  • Using fake documents or false identity

Criminal behavior may be reported to:

  • Royal Malaysia Police (PDRM)

  • Malaysian Communications and Multimedia Commission (MCMC)

  • Relevant regulatory authorities

9.2 Dangerous or Unlawful Acts

You may not:

  • Engage in violence

  • Carry weapons (unless legally licensed and relevant)

  • Handle illegal substances

  • Request or perform illegal services

9.3 Misuse of the Platform

You may not:

  • Circumvent JobLer by arranging “off-platform” deals

  • Tamper with payments or manipulate pricing

  • Upload viruses, bots, malware, or harmful scripts

  • Post defamatory, abusive, racist, or obscene content

Violations may result in immediate termination.

10. SAFETY DISCLAIMER

JobLer conducts basic ID verification but does NOT guarantee:

  • Criminal background checks

  • Safety, purity of identity, or trustworthiness

  • Professional qualifications of Taskers

Users and Taskers assume all risks, including entry into private premises.

11. LIMITATION OF LIABILITY

To the fullest extent permitted by Malaysian law:

JobLer is NOT liable for:

  • Personal injury, death, or accidents

  • Theft, loss, or damage to property

  • Loss of profits, revenue, or business

  • Service errors, delays, cancellations

  • Negligence or wrongdoing by Users or Taskers

JobLer’s total liability (if any) is limited to the total platform fees paid within the last 3 months.

12. INDEMNITY

You agree to indemnify and defend JobLer from all claims, liabilities, damages, losses, or legal costs arising from:

  • Your use of the Platform

  • Your violations of these Terms

  • Your misbehaviour, misconduct, or illegal actions

  • Your disputes with other Users or Taskers

13. INTELLECTUAL PROPERTY

All Platform content is owned by JobLer and may not be copied, reproduced, or exploited without written permission.

14. REVIEWS & PUBLIC FEEDBACK

JobLer may remove:

  • Fake reviews

  • Defamatory content

  • Abusive or malicious statements

JobLer may publish reviews for marketing.

15. PRIVACY

Your data is handled according to the JobLer Privacy Policy and in line with the Malaysia Personal Data Protection Act (PDPA 2010).

16. MISBEHAVIOUR POLICY (STRICT LAW ENFORCEMENT CLAUSE)

Any User or Tasker engaging in misbehaviour, including but not limited to:

  • Threats, insults, harassment, intimidation

  • Sexual misconduct, indecent behavior

  • Theft or attempted theft

  • Recording inside private premises without consent

  • Destruction of property

  • Accepting or offering bribes for off-platform work

  • Violent acts, abuse, or endangerment

  • Attempting to scam, cheat, or defraud

JobLer may take the following actions:

  1. Immediate account suspension

  2. Permanent ban from the Platform

  3. Forfeiture of payments or earnings

  4. Reporting to PDRM or relevant authorities

  5. Legal action under Malaysian law, including:

    • Penal Code (Criminal offences)

    • Communications and Multimedia Act 1998

    • Computer Crimes Act 1997

    • PDPA 2010

    • Contract Act 1950

JobLer reserves the right to fully cooperate with law enforcement investigations.

17. GOVERNING LAW & DISPUTES

These Terms are governed by the laws of Malaysia.

Disputes will follow:

  1. Internal mediation

  2. Arbitration (if applicable)

  3. Courts of Malaysia

18. TERMINATION

JobLer may terminate accounts without notice for criminal behavior, misconduct, or violations of these Terms.

Users may terminate their account at any time, but outstanding obligations continue.

JOBLER – TASKER / SERVICE PROVIDER LEGAL AGREEMENT

This Tasker Agreement (“Agreement”) is made between:

MYJOBLER SOLUTIONS (“JobLer”, “the Company”, “we”, “our”)
AND
The individual registering as a service provider on the JobLer Platform (“Tasker”, “you”, “your”).

By registering as a Tasker and using the JobLer Platform, you acknowledge that you have read, understood, and agree to be legally bound by this Agreement.

1. DEFINITIONS

  • “Platform” – The JobLer app, website, and related systems.

  • “Tasker” – An independent contractor providing services through the Platform.

  • “User” – A customer who books services.

  • “Services” – Any job, task, or work performed by the Tasker.

2. INDEPENDENT CONTRACTOR STATUS

2.1 You are an independent contractor, not an employee of JobLer.
2.2 This Agreement does not create:

  • Employment relationship

  • Partnership

  • Agency

  • Joint venture

2.3 You are responsible for:

  • Your own taxes (income tax, SST if applicable, business tax)

  • Your transportation costs, tools, equipment, materials

  • Your insurance (personal accident or public liability, if any)

2.4 JobLer does not provide EPF, SOCSO, medical coverage, insurance, or employment benefits.

3. TASKER ELIGIBILITY & REQUIREMENTS

To be a Tasker, you must:

  • Be at least 18 years old

  • Hold a valid IC or passport

  • Be legally allowed to work in Malaysia

  • Provide accurate registration details

  • Have the necessary skills and experience for the services offered

  • Pass JobLer’s verification checks (ID, background if required)

  • Not be involved in criminal activities

4. TASKER RESPONSIBILITIES

You agree to:

4.1 Service Quality

  • Perform services with professionalism, skill, and care

  • Deliver services safely and efficiently

  • Arrive on time and respect User property

4.2 Safety & Conduct

  • Follow all Malaysian laws and regulations

  • Maintain appropriate tools and equipment

  • Behave respectfully toward Users

  • Avoid reckless or dangerous behaviour

4.3 Transparency

  • Clearly state your pricing or accept the Platform’s pricing structure

  • Inform the User of additional costs BEFORE performing extra work

4.4 Communication

  • Respond promptly to Users

  • Update the job status within the Platform

5. PROHIBITED CONDUCT

The following actions will result in immediate termination, non-payment, and possible legal action:

5.1 Criminal Conduct

  • Theft, attempted theft, breaking/entering

  • Harassment, threats, violence, assault

  • Sexual misconduct or inappropriate behaviour

  • Recording within User premises without consent

  • Damage to User property

5.2 Fraud & Dishonesty

  • Fake identity, documents, or credentials

  • Manipulating payments

  • Canceling jobs to force higher prices

  • Intentionally delaying work

5.3 Platform Misuse

  • Contacting Users for “off-platform” jobs

  • Sharing personal contact details to bypass JobLer

  • Accepting cash payments unless permitted

  • Posting false or misleading information

5.4 Safety Violations

  • Working intoxicated (drugs or alcohol)

  • Using unsafe tools

  • Performing tasks beyond your capability

6. PAYMENT TERMS

6.1 JobLer will release your payment only after:

  • The User confirms job completion, or

  • JobLer determines completion via evidence

6.2 JobLer may deduct:

  • Platform service fees

  • Penalties for cancellations

  • Compensation for damages caused by the Tasker

  • Chargebacks or refunds to the User

6.3 Payments may be withheld if:

  • There is suspicion of fraud

  • A dispute is ongoing

  • You violated this Agreement

7. CANCELLATIONS

You agree to:

  • Not cancel jobs without valid reasons

  • Inform the User early if delays occur

Frequent cancellations may result in:

  • Reduced job opportunities

  • Penalties

  • Account suspension

8. LIABILITY & DAMAGES

8.1 You are fully responsible for:

  • Damage caused to User property

  • Loss of items

  • Personal injury due to your negligence

  • Misconduct or unlawful acts

8.2 If the User submits evidence showing damage or loss caused by you:

  • JobLer may deduct compensation from your earnings

  • JobLer may require you to reimburse the User

  • JobLer may terminate your access to the Platform

9. DISPUTE RESOLUTION

If a dispute arises:

  1. Submit evidence through the JobLer Platform

  2. JobLer will review and make a final decision

  3. If unresolved, either party may pursue mediation or legal action under Malaysian law

JobLer’s decision regarding payments is final.

10. BACKGROUND CHECKS

You agree that JobLer may conduct:

  • ID verification

  • Criminal checks (if required)

  • Skill or qualification checks

  • Random audits

Failure to pass may result in termination.

11. PRIVACY

Your data will be processed according to JobLer’s Privacy Policy and in compliance with the Personal Data Protection Act (PDPA 2010).

12. TERMINATION

JobLer may suspend or permanently ban you if:

  • You breach this Agreement

  • You commit fraud or misconduct

  • You violate Malaysian law

  • You receive repeated User complaints

You may stop using the Platform anytime, but outstanding obligations remain enforceable.

13. INDEMNIFICATION

You agree to indemnify and hold JobLer harmless from:

  • Claims

  • Damages

  • Losses

  • Legal fees
    arising from your actions, negligence, or breach of this Agreement.

14. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

  • JobLer is not liable for your losses, injuries, or damages

  • JobLer’s total liability is limited to the total platform fees paid to JobLer

  • You assume full responsibility for your work

15. GOVERNING LAW

This Agreement is governed by the laws of Malaysia, including the:

  • Contract Act 1950

  • Penal Code

  • PDPA 2010

  • Communications and Multimedia Act 1998

  • Consumer Protection Act (where applicable)

19. CONTACT INFORMATION

For legal inquiries or notices:

JobLer /MYJOBLER SOLUTIONS
(Insert Address)
Email: (Insert)
Phone: (Insert)