Privacy Policy

Last Updated: 12 December 2025

Our website address is: https://jobler.my & https://market.jobler.my

This Privacy Policy (“Policy”) explains how MYJOBLER SOLUTIONS (“Company”, “JobLer”, “we”, “our”, or “us”) collects, uses, processes, stores, discloses, and protects personal information of users (“User(s)”, “you”, “your”) who access or use the JobLer website, mobile application, and all related platforms, services, and tools (collectively, the “Platform”).

By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

1. DEFINITIONS

For purposes of this Policy:

  • “Personal Data” means any information that identifies, relates to, describes, or could reasonably be linked to an individual.

  • “Processing” includes collection, storage, use, editing, transfer, disclosure, and deletion of Personal Data.

  • “Tasker” refers to service providers registered on the Platform to offer on-demand services.

  • “User” refers to individuals or entities requesting or booking services.

  • “PDPA” refers to the Personal Data Protection Act 2010 of Malaysia.

2. DATA WE COLLECT

We may collect the following categories of Personal Data, including sensitive data where permitted by law:

2.1 Information Provided by Users

  • Full name, NRIC/passport number

  • Contact details (phone, email, address)

  • Profile photo

  • Payment information (stored by secure payment processors)

  • Uploaded documents (e.g., invoices, identification)

  • Feedback, complaints, and communication history

2.2 Information Provided by Taskers

  • NRIC/passport

  • Bank account details

  • Professional licenses and certifications

  • Background check documents

  • Insurance documents

  • Location data while using the Platform (for job routing)

2.3 Automatically Collected Information

  • IP address

  • Device type, OS, browser type

  • App activity logs

  • Usage data, clickstream behaviour

  • Cookie identifiers

  • Mobile device identifiers

2.4 Location Information

We may collect real-time GPS location for:

  • job matching

  • route tracking

  • safety

  • fraud prevention

2.5 Third-Party Data

We may receive information from:

  • Payment processors

  • Social logins (Google, Facebook, Apple)

  • Insurance partners

  • Logistics or background check providers

3. HOW WE USE YOUR DATA

We process Personal Data for the following lawful purposes:

3.1 To Provide and Improve Services

  • Account creation and verification

  • Booking, matching, scheduling, and fulfilment of services

  • Identity verification and safety checks

  • Customer support

3.2 Financial Processing

  • Payment collection

  • Tasker payouts

  • Refunds and chargebacks

  • Fraud prevention

3.3 Safety & Legal Compliance

  • Verification of identities

  • Monitoring misconduct, fraud, or illegal activities

  • Compliance with PDPA, AMLA, FSA, and applicable Malaysian regulations

  • Cooperation with law enforcement

3.4 Marketing & Communications

  • Promotions, offers, and updates

  • Notifications related to bookings

  • Service announcements

(You may opt out of marketing communications at any time.)

4. LEGAL BASIS FOR PROCESSING

Depending on your jurisdiction, we process Personal Data on the basis of:

  • Contractual necessity – to perform services

  • Legal obligations – compliance with Malaysian laws

  • Legitimate interest – security, fraud prevention, business improvement

  • Consent – marketing, location tracking, device permissions

5. DISCLOSURE OF PERSONAL DATA

We may share your data only where lawful and necessary:

5.1 With Taskers

  • Your name, service address, and relevant details needed to perform the service

5.2 With Users

  • Tasker’s name, rating, profile, phone (masked), and job-related information

5.3 Third-Party Providers

  • Payment processors

  • Background check agencies

  • Cloud hosting providers

  • Insurance partners

  • Logistics and operational partners

5.4 Legal & Regulatory Authorities

We may disclose data:

  • under court order

  • for law enforcement

  • to prevent fraud or threats to safety

We never sell Personal Data to third parties.

6. DATA RETENTION

We retain Personal Data only as long as:

  • required to fulfil contractual obligations

  • required for legal, tax, audit, and compliance obligations

  • necessary for fraud prevention and security monitoring

Tasker financial and identity information may be retained for 7 years for compliance purposes.

7. INTERNATIONAL DATA TRANSFER

If Personal Data is transferred outside Malaysia, we ensure:

  • adequate protection under applicable laws

  • secure, encrypted transfers

  • contractual safeguards such as Standard Contractual Clauses

8. DATA SECURITY

We implement administrative, technical, and physical safeguards, including:

  • Encryption (AES/SSL)

  • Access control and authentication

  • Data isolation and firewalls

  • Secure cloud infrastructure

  • Continuous monitoring

However, no electronic system is completely secure and we cannot guarantee absolute security.

9. CHILDREN

The Platform is not intended for individuals under 18.
We do not knowingly collect data from minors.
If discovered, such data will be deleted immediately.

10. USER RIGHTS

Depending on applicable laws, you have the right to:

  • Access your Personal Data

  • Correct inaccuracies

  • Request deletion

  • Withdraw consent

  • Restrict processing

  • Request data portability

  • Lodge a complaint with PDPA authorities

Requests can be made to: [Insert Contact Email]

11. COOKIES & TRACKING TECHNOLOGIES

We use cookies for:

  • authentication

  • session management

  • analytics and performance

  • advertising and retargeting

You may disable cookies in your browser, but some features may not function.

12. MISCONDUCT, FRAUD, AND SAFETY MONITORING

JobLer may collect, track, and retain data related to:

  • abusive behaviour

  • harassment

  • fraudulent bookings

  • fake accounts

  • unsafe service practices

  • threats or violence

  • violation of community standards

Such data may be shared with:

  • law enforcement

  • affected parties

  • fraud prevention partners

  • insurance companies

We reserve the right to permanently suspend or terminate accounts involved in misconduct.

13. CHANGES TO THIS POLICY

We may update this Policy periodically.
Changes become effective upon posting.
You are encouraged to review this Policy regularly.

14. CONTACT INFORMATION

For inquiries, access requests, or complaints:

MYJOBLER SOLUTIONS
Email: [Insert]
Phone: [Insert]
Address: [Insert]